1.All the Russia customers must offer their full name when placing order,or the parcel will be returned by Russia Post
2.All emails will be answered within 1 business day.
3.We are a Pet Product Factory Outlets Online store, we accept retails and also wholesale, so if you want to order in large quantity, pls don’t hesitate to contact us.
1.We accept Alipay here. All major credit cards are accepted through security payment processor ESCROW.
2. We accept Paypal as well, pls contact us if you want to pay by Paypal.
1.All the items will be shipped out within 2-4 business days.
2.We usually ship by China Post Air Mail, also by EMS,UPS or Fedex if the parcel is large.
3.It usually takes about 15-30days to arrive at most countries, delivery time will differ because of destinations or bad weather.
1. If the item is ok, but you are still not satisfied with your purchase, you can exchange the item. Returned item has to be new and in original condition, and you have to pay for the extra fees.
2. If the item is broken or you receive a wrong item, we will off you a refund or arrange a free reshipment for you.
1.If you are not satisfied with the item, pls don’t hesitate to contact us,we will make our best to solve any problem for you. Kindly Pls don’t leave us negative or neutral feedbacks before our After-Sale Service.
2.If you are very satisfied with our item,hope you can give us a 5-star positive feedback,and welcome back next time.